A Step Above Carpet and Flooring Care

Company Info



A Step Above Carpet and Flooring Care is just that, a step above.  We are a female owned and operated company started in 2010, purchased in 2017 by Shanda and Bobby Harlow serving the greater Nashville area.  We pride ourselves on exceptional customer service and want to treat your home just as it is our own.   We will call you after completion of our work to ensure your satisfaction. If you are unsatisfied with anything we’ll be happy to come back out and take care of it for you.  We always aim to over deliver to our clients and want to show you how we are different than companies you may have used in the past.  We’re not looking to be your one time cleaner, we want to be your forever cleaner!

Industry leading equipment and cleaning solutions combined with over 50 years of industry experience allows us to provide exceptional carpet cleaning, stain removal, and repair for your carpet.  Our equipment provides maximum stain and odor removal without over saturating your carpet and pad.  We will always assess and discuss your specific cleaning needs with you before we begin cleaning.  Adding in our hardwood, tile, and stone tile cleaning services enables you to see that A Step Above Carpet and Flooring Care has Nashville’s flooring needs covered!

Rounding out our services are our upholstery cleaning and rug cleaning services. Rest assured with your fine furnishings as our professional technicians are insured and IICRC certified and trained for your protection.

Services available in Nashville, Franklin, Brentwood, Hermitage, Mt. Juliet, Hendersonville, Bellevue, Belle Meade, Green Hills, Antioch, and all other surrounding Middle Tennessee areas.

A Step Above Carpet and Flooring Care is a proud member of BBB, IICRC, NAWBO, WBENC, Williamson County Chamber of Commerce, and the Nashville Chamber of Commerce.  We are the top rated carpet cleaning company on Angie’s List with almost 600 reviews, a 94% A Rating and 6 consecutive years as an Angie’s List Super Service Award Winner.

Summary of Services:

  • Carpet Cleaning
  • Carpet Repair and Dyeing
  • Carpet Protectant with warranty
  • Tile Cleaning
  • Upholstery Cleaning
  • Dryer Vent Cleaning 
  • Mattress Cleaning
  • Pet Stain and/or Odor Removal
  • Rug Cleaning

What Makes Us Different than the rest?

Honesty – No Hidden Charges

A Step Above Carpet and Flooring Care is dedicated to providing honest services. We will not bait and switch or low-ball quotes then up-sell or add on. We provide written estimates and live up to our quote. Our technicians are there to clean, not sell.  We will estimate pricing over the phone when you schedule the job.  Upon arrival, we understand you may want to add or remove services and your technician will be happy to go over this with you.  Your technician will be honest with you about the best, yet most affordable cleaning options for your family’s needs.  Your technician will give you an absolute, firm price before he begins setting up his equipment.   We also offer complimentary on-site consultations with a firm, written offer available upon request.

Dependability – On Time
We know what it’s like to have a contractor schedule an appointment and not show up. At A Step Above Carpet and Flooring Care we understand your time is valuable. We schedule our appointments in a 2 hour time frame and we will call you when we’re on the way.  We will do everything possible to be there when scheduled. You will be notified if we are running late. No sitting and wondering.

Pride – Workmanship Guaranteed
A Step Above Carpet and Flooring Care, LLC is proud of our services, our people, and of our clean. We are IICRC certified to provide our clients the best service possible. 
If a spot comes back, so will we.


Dear cityCURRENT Crew, we can't thank you enough for the incredible honor at the Kathrine Switzer breakfast. Your generosity to GOTR Memphis in this inaugural year has been outstanding. Because of you, we are able to recruit more volunteers, grow community partnerships, and fund our programs at more schools. We could not have asked for a more perfect champion of Girls on the Run.
Joanna Lipman , Girls on the Run Memphis
Over the past several years I've been asked more than a handful of times about Duncan Williams Asset Management's involvement in cityCURRENT. My answer is always the same... Renewing our membership is one of the easiest and best decisions that we make each year! I can't say enough how proud we are to continue to be a member of such a great organization doing truly meaningful work here in the Memphis community.
David Scully , President, Duncan Williams Asset Management
"It is actually hard to put into words the feeling I had meeting and joining with the Memphis 'giving' community at the LPBC Signature Breakfast hosted by Smith & Nephew and in partnership with The Martin Institute for Teaching Excellence in August, 2014. To see living embodiments of real and true compassion and caring for others, all gathered in one place gave me some sense of the astounding range, depth and sustained good works the business community in Memphis is doing. It was clear to me
John Hunter, Award-Winning Educator , former guest speaker, and focus of the documentary, "World Peace and Other Fourth-Grade Achievements"
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