Host Jeremy C. Park talks with Brittany Hodak, keynote speaker, host of the Creating Superfans podcast, and bestselling author of the book, “Creating Superfans: How to Turn Your Customers Into Enthusiastic Advocates,” who shares some of her background and how she became passionate about customer experience after covering bands for a radio station.
During the interview, Brittany talks about her book and why customer experience is so important for your organization, and then shares the framework for the SUPER model. She discusses how community service and corporate philanthropy plays a role in creating Superfans, the importance of empowering employees and leading from all levels, and how every employee can be intentional when interacting with customers and each other. She also shares a funny experience from her time on “Shark Tank.”
Visit www.brittanyhodak.com to learn more.
Facebook: https://www.facebook.com/BrittanyHodak
Twitter: https://twitter.com/BrittanyHodak
LinkedIn: https://www.linkedin.com/in/brittanyhodak/
